The default Genius password recovery question asks for date of birth or DOB. Whether you are a student or parent, you must enter the student's DOB in 8 digit format with slashes.
If a student's DOB is January 1, 2011, enter "**01/01/2001**"
When you login next, go to "Edit Account," review your recovery information, and change it to what you prefer.
Student and Parents: Here you can obtain help for login issues, problems with enrollment applications, and difficulties with our classroom system. Tickets submitted after 5pm may not receive support until the next business day.